Customer Service

Audrey Bull has something for all occasions in every price range. This website represents a very small selection of our extensive stock. If you can’t find what you are looking for, please do not hesitate to telephone the shop  (01834 861199),  where someone will take your contact details and we will call you back at no cost to yourself, to discuss your requirements.

 Gift Wrap

All Jewellery will arrive in one of our stylish boxes or,  you can choose to have your jewellery gift wrapped aswell, in our finest hand made paper with ribbon. If you would like gift wrap, choose this option at the checkout.

Gift Vouchers

You can purchase gift vouchers at Audrey Bull. These will be added to your shopping bag as a normal item and you can choose to have them posted to yourself or your recipient. Gift vouchers bought on this website are valid for either website purchases or items in the Narberth Shop.

Delivery Information

All items will arrive in one of our stylish boxes.  Please note, in trying to do our bit for the environment, that the outer packaging will be re-used/re-cycled where possible.  Items in stock are usually dispatched within 48 hours, Christmas and busy times of the year 2-5 days. We will keep you informed regarding your order and you will be advised of any delay by email or telephone. All items of jewellery are sent by Royal Mail Special Delivery service and must be to a verifiable postcode and physical street address. We do not ship to P.O. Boxes.
A signature is required at the shipping address. If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school etc, the carrier may accept the signatures of employees, receptionists and similar personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practises noted above.

In the unlikely event that your product is lost or damaged in transit, please contact us in writing within 48 hours of your receipt and we will replace free of charge. Any jewellery that is returned to us damaged which we have not had prior notice of, will not be credited.
In the case of non-delivery, please wait 5 days from the date of your order in case it has been delayed.

Delivery Charges

All orders for jewellery over £75  will be delivered free of charge to one UK address.
Royal Mail Special Delivery charges to a UK address will be £6.95
Furniture and Homeware - a delivery charge will be advised.
If the order is returned to us because there was no-one present to sign for the parcel, then repeat delivery charges will be your responsibility.

Guarantee

Each piece of jewellery is guaranteed for 6 months from date of purchase within the bounds of normal wear and tear.
We cannot exchange or refund damaged goods or items broken through no design or manufacturing fault. For example: dropped on hard surfaces, worn in water/swimming pools, knocked, or pulled by children etc.
Items are inspected and any damage deemed to be normal wear and tear will not be accepted as faulty.
A repair service is available for items which have suffered normal wear and tear. There is a charge for this service which can be advised following inspection.

Returns and Exchanges

If you are unhappy with your goods they can be sent back for exchange or refund. The goods must be returned unworn, in their original packaging with tickets still attached within 7 days of receipt. Audrey Bull will not accept returns for any item that has been worn and tags removed. Regrettably, earrings cannot be refunded for hygiene reasons except in the case where they have been delivered damaged or faulty.
Refunds may take up to 3 weeks.

In the unlikely event that your product is lost or damaged in transit, please contact us in writing within 48 hours of your receipt and we will replace free of charge.
Any jewellery that is returned to us damaged which we have not had prior notice of, will not be credited.

In the case of non-delivery, please wait 5 days from the date of your order in case it has been delayed.

We cannot exchange or refund damaged goods or items broken through no design or manufacturing fault. For example: dropped on hard surfaces, worn in water/swimming pools, knocked, or pulled by children etc.
Items are inspected and any damage deemed to be normal wear and tear will not be accepted as faulty.

We are not responsible for postage costs unless items were found to be damaged or faulty on arrival. Returned items for whatever reason must be sent by Royal Mail Special Delivery. We do not accept liability for returned goods if you do not return them via Royal Mail Special Delivery.

How to proceed with Returns & Exchanges

Please contact us within 48 hours for your Authorised Returns Number either by email or in writing. We regret, we are unable to take returns at any of the shops, it must be done via the website.

These terms do not affect your statutory rights but are offered as an extension to them.

Contact details info@audreybull.co.uk or returns@audreybull.co.uk
or by post
Audrey Bull, 15 High Street, Narberth, Pembrokeshire, SA67 7AR