Returns & Exchanges

If you are unhappy with your goods they can be sent back for exchange or refund. The goods must be returned unworn, in their original packaging with tickets still attached within 7 days of receipt. Audrey Bull will not accept returns for any item that has been worn and tags removed. Regrettably, earrings cannot be refunded for hygiene reasons except in the case where they have been delivered damaged or faulty.

Refunds may take up to 3 weeks.

In the unlikely event that your product is lost or damaged in transit, please contact us in writing within 48 hours of your receipt and we will replace free of charge.

Any jewellery that is returned to us damaged which we have not had prior notice of, will not be credited.

In the case of non-delivery, please wait 5 days from the date of your order in case it has been delayed.

We cannot exchange or refund damaged goods or items broken through no design or manufacturing fault. For example: dropped on hard surfaces, worn in water/swimming pools, knocked, or pulled by children etc.

Items are inspected and any damage deemed to be normal wear and tear will not be accepted as faulty.

We are not responsible for postage costs unless items were found to be damaged or faulty on arrival. Returned items for whatever reason must be sent by Royal Mail Special Delivery. We do not accept liability for returned goods if you do not return them via Royal Mail Special Delivery.

How to proceed with Returns & Exchanges

Please contact us within 48 hours for your Authorised Returns Number either by email or in writing. We regret, we are unable to take returns at any of the shops, it must be done via the website.

These terms do not affect your statutory rights but are offered as an extension to them.

Contact details

Email us at:

info@audreybull.co.uk
returns@audreybull.co.uk 

or by post:

Audrey Bull, 15 High Street, Narberth, Pembrokeshire, SA67 7AR.