Returns

Returns and Exchanges

At Audrey Bull, we want you to be completely satisfied with your purchase. If you're not happy with your goods, they can be returned for a refund or exchange within 14 days of receipt in accordance with the Consumer Contracts Regulations 2013.

Eligibility for Returns and Exchanges:

Goods must be returned unworn, in their original packaging and with tags still attached.

We cannot accept returns for any items that have been worn or for items where the tags have been removed. Earrings cannot be returned for hygiene reasons, except in the case where they are faulty or damaged upon delivery.

Refunds for Cancellations, Faulty, or Damaged Goods:

Refunds for cancellations or for damaged or faulty goods will be processed within 14 days off receiving the returned goods. 

In the unlikely event that your product is damaged in transit, please contact us in writing as soon as possible. Once the item has been returned to us and inspected, we can either replace it free of charge or issue a full refund.

Any jewellery returned to us damaged, where we have not been notified of the damage beforehand, will not be credited.

Faulty Goods:

We cannot exchange or refund items that are damaged due to reasons unrelated to design or manufacturing faults. For example:

    • Items that have been dropped on hard surfaces
    • Items exposed to water, such as worn in swimming pools
    • Items that have been knocked, pulled or subjected to excessive force (e.g. by children, pets, etc.)

Please see our Terms and Conditions for more details on normal wear and tear.

Return Process:

We recommend returns are sent via Royal Mail Special Delivery. We do not accept liability for returned goods that are not sent using this service. You are responsible for ensuring the items reach us safely.

We are not responsible for return postage costs unless the item is faulty or was damaged on arrival.

Refund Process:

Refunds will be processed to the original payment method. If you paid via credit card, the refund will be credited to the card you used for payment. If you paid via PayPal, the refund will be credited to your PayPal account. This may take up to an estimated three working days to appear on your account.

Statutory Rights:

These terms do not affect your statutory rights under the Consumer Rights Act 2015. You are entitled to return goods if they are faulty or not as described and your statutory rights remain intact regardless of our returns and exchanges policy.


Contact Details:

  • Email: audreybullnarberth@gmail.com
  • Address: Audrey Bull, 15 High Street, Narberth, Pembrokeshire, SA67 7AR
  • Phone: 01834 861199 (Standard rate charges apply)