Return and Refund Policy

Returns and Exchanges

If you are unhappy with your goods they can be sent back for exchange or refund. The goods must be returned unworn, in their original packaging with tickets still attached within 14 days of receipt. Audrey Bull will not accept returns for any item that has been worn and tags removed. Regrettably, earrings cannot be refunded for hygiene reasons except in the case where they have been delivered damaged or faulty.

Refunds for cancellations and damaged or faulty goods may take up to three weeks.

In the unlikely event that your product is damaged in transit, please contact us in writing within 48 hours of receiving it. Once it has been returned to us we can either refund it or replace it free of charge. 

Any jewellery that is returned to us damaged which we have not had prior notice of, will not be credited.

In the case of non-delivery, please wait five days from the date of your order in case it has been delayed.

We cannot exchange or refund damaged goods or items broken through no design or manufacturing fault. For example: dropped on hard surfaces, worn in water/swimming pools, knocked, or pulled by children etc. Items are inspected and any damage deemed to be normal wear and tear will not be accepted as faulty. (Please see our terms and conditions).

We are not responsible for postage costs for returns unless items were found to be damaged or faulty on arrival. Returned items for whatever reason must be sent by Royal Mail Special Delivery. We do not accept liability for returned goods if you do not return them via Royal Mail Special Delivery.

When refunding you we will either credit the card you used when making payment or credit your Paypal account. This could take up to three working days to show on your card account.

These terms do not affect your statutory rights but are offered as an extension to them.

Contact details: 

Audrey Bull, 15 High Street, Narberth, Pembrokeshire, SA67 7AR.
Please contact us at the Narberth shop on 01834 861199. All calls are charged at a standard rate charge.