Items in stock are usually dispatched within 48 hours, Christmas and busy times of the year 2-5 days. We will keep you informed regarding your order and you will be advised of any delay by email or telephone. All items of jewellery are sent by Royal Mail Special Delivery and must be to a verifiable postcode and physical street address. Please note First Class signed for does not insure jewellery. We do not ship to P.O. Boxes.
A signature is required at the shipping address. If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school etc, the carrier may accept the signatures of employees, receptionists and similar personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.
In the unlikely event that your product is damaged in transit, please contact us in writing at Audrey Bull Jewellers in Narberth Pembrokeshire within 48 hours of your receipt and we will replace free of charge (damaged items will be need to be returned prior to replacement). Any jewellery that is returned to us damaged which we have not had prior notice of, will not be credited. In the case of non-delivery, please wait 5 days from the date of your order in case it has been delayed.
All orders for jewellery over £100 will be delivered free of charge to one UK address. Other order will be sent Royal Mail Special Delivery £9.75 or Royal Mail Special Delivery Saturday £14.00
Furniture and Homeware - a delivery charge will be advised.
If the order is returned to us because there was no-one present to sign for the parcel, then repeat delivery charges will be your responsibility.