Terms & Conditions

Welcome to our website. If you continue to browse and use this website or purchase goods from us through the website, you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern Audrey Bull’s relationship with you in relation to this website and any online purchases.

The term “Audrey Bull”, “us”, or “we” refers to the owner of the website whose registered office is:

Audrey Bull
15 High Street
Narberth
Pembrokeshire
SA67 7AR

The term “you” refers to the user or viewer of our website and/or purchaser of goods.

The use of this website is subject to the following terms:

◾ The content of the pages of this website is for your general information and use only. It is subject to change without notice.

◾ Whilst we endeavour to ensure that the information on this website is accurate and up to date, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

◾ Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

◾ This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

◾ All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

◾ Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

◾ From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

◾ You may not create a link to this website from another website or document without Audrey Bull’s prior written consent.

◾ Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Pricing and Payment

Prices throughout the website are quoted in Pounds Sterling (£) and payment can only be accepted in Pounds Sterling.

Prices include VAT where applicable. Our VAT number is 850831040.

Delivery costs will be added to the total price of your goods where applicable and will be shown before you complete your purchase.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case.

If goods you have ordered are unavailable, you will be notified as soon as reasonably possible and offered the option of a refund or alternative product.

Unless there has been a pricing error on our website or in the ordering process, the price you pay is the price shown at the time you place the order, even if the price of the goods have since changed.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of confirming the order at the correct price or cancelling the order. If we cannot contact you, the order will be treated as cancelled and any payment made will be refunded.

Payments can be made by credit card, debit card, Klarna or PayPal.

We will not dispatch any product until payment(s) has been received and authorised.

Gift Vouchers

Gift vouchers can be purchased through the website and will be added to your shopping bag as a normal item.

You may choose to have them posted to yourself or directly to the recipient.

Gift vouchers purchased from this website are valid for purchases made on this website or in the Audrey Bull Narberth shop only. They are not redeemable at the Carmarthen or Tenby shops, which operate as separate businesses.

Gift vouchers are non-refundable and cannot be exchanged for cash.

Guarantee

Each piece of jewellery is guaranteed for 6 months from the date of purchase against manufacturing faults under normal use.

This guarantee does not cover damage caused by but not limited to:

  • accidental damage
  • dropping items on hard surfaces
  • exposure to water or chemicals
  • excessive force or pulling
  • normal wear and tear

Items returned will be inspected and any damage deemed to be normal wear and tear may not be accepted as faulty.

A repair service is available for items which have suffered normal wear and tear. Charges may apply and will be confirmed following inspection.

This guarantee is provided in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

Delivery and Delivery Charges
Items in stock are usually dispatched within 48 hours, Christmas and busy times of the year 2-5 days. We will keep you informed regarding your order and you will be advised of any delay by email or telephone. All items of jewellery are sent by Royal Mail Special Delivery and must be to a verifiable postcode and physical street address. Please note First Class signed for does not insure jewellery.  We do not ship to P.O. Boxes.

A signature is required at the shipping address. If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school etc, the carrier may accept the signatures of employees, receptionists and similar personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.

In the unlikely event that your product is damaged in transit, please contact us in writing at Audrey Bull Jewellers in Narberth Pembrokeshire within 48 hours of your receipt and we will replace free of charge (damaged items will be need to be returned prior to replacement). Any jewellery that is returned to us damaged which we have not had prior notice of, will not be credited. In the case of non-delivery, please wait 5 days from the date of your order in case it has been delayed.


All orders for jewellery under £100 will be delivered by Royal Mail Standard Tracked for £5.95 or Royal Mail Next Business Day £9.95. All orders for jewellery over £100 will be delivered by Royal Mail Standard Tracked for £9.95 or Royal Mail Next Business Day £14.95. All orders for jewellery over £500 will be delivered free of charge by Royal Mail Special Delivery. Furniture and Homeware - a delivery charge will be advised.


If the order is returned to us because there was no-one present to sign for the parcel, then repeat delivery charges will be your responsibility.

Returns and Exchanges

At Audrey Bull, we want you to be completely satisfied with your purchase. If you're not happy with your goods, they can be returned for a refund or exchange within 14 days of receipt in accordance with the Consumer Contracts Regulations 2013. You must notify us of your intention to cancel within this period. You then have a further 14 days to return the goods to us.

Eligibility for Returns and Exchanges:
Goods must be returned unworn, in their original packaging and with tags still attached.
We cannot accept returns for any items that have been worn or for items where the tags have been removed. Earrings cannot be returned for hygiene reasons, except in the case where they are faulty or damaged upon delivery.

Refunds for Cancellations, Faulty, or Damaged Goods:
Refunds for cancellations or for damaged or faulty goods will be processed within 14 days of receiving the returned goods. 
In the unlikely event that your product is damaged in transit, please contact us in writing as soon as possible. Once the item has been returned to us and inspected, we can either replace it free of charge or issue a full refund.
Any jewellery returned to us damaged, where we have not been notified of the damage beforehand, will not be credited.

Return Process:
We recommend returns are sent via Royal Mail Special Delivery. We cannot accept liability for any goods lost in return transit. You are responsible for ensuring the items reach us safely.
We are not responsible for return postage costs unless the item is faulty or was damaged on arrival.

Refund Process:
Refunds will be processed to the original payment method. If you paid via credit card, the refund will be credited to the card you used for payment. If you paid via PayPal, the refund will be credited to your PayPal account. This may take up to an estimated three working days to appear on your account.

Statutory Rights:
These terms do not affect your statutory rights under the Consumer Rights Act 2015. You are entitled to return goods if they are faulty or not as described and your statutory rights remain intact regardless of our returns and exchanges policy.

Contact Details:
  • Email: audreybullnarberth@gmail.com
  • Address: Audrey Bull, 15 High Street, Narberth, Pembrokeshire, SA67 7AR
  • Phone: 01834 861199 (Standard rate charges apply)

Faulty Items

This policy applies to items purchased via the Audrey Bull website and does not affect your statutory rights under the Consumer Rights Act 2015. If an item is faulty, not as described or not fit for purpose, customers are entitled to a remedy under the Consumer Rights Act 2015. We cannot exchange or refund items that are damaged due to reasons unrelated to design or manufacturing faults (see Exclusions below).

When notifying Audrey Bull of a faulty item, the following time limits apply from the date of delivery of the item to you:

Within 30 Days of Delivery

Customers may request a full refund for faulty items within 30 days of delivery, provided proof of purchase is supplied (for example: a receipt or bank statement).

After 30 Days and Within Six Months of Delivery

If a fault develops after 30 days but within six months of delivery, Audrey Bull may offer a repair or replacement in the first instance. If a repair or replacement is not possible, unsuccessful, or disproportionate, a refund may be offered.

After Six Months of Delivery

After six months from the date of delivery, customers may still be entitled to a repair, replacement or partial refund if they can prove that the item was faulty at the time of delivery. Any refund offered may take account of fair wear and tear, use and depreciation.

Jewellery Care

Jewellery should be handled with reasonable care and in accordance with any care instructions provided. Natural wear, tarnishing, accidental damage, stone loss caused by impact and damage caused by chemicals, perfumes, water or improper storage are not considered manufacturing faults.

Exclusions

Audrey Bull is not required to provide a refund, repair or replacement where:

  • the item has been damaged through misuse, accidental damage, neglect or normal wear and tear; such as items that have been dropped on hard surfaces; items exposed to water, such as worn in swimming pools; items that have been knocked, pulled or subjected to excessive force (e.g. by children, pets, etc.)
  • the item has been altered or repaired by the customer or a third party without authorisation by Audrey Bull;
  • the fault was caused by failure to follow any care instructions.

Return Process:

We recommend that faulty returns are sent via Royal Mail Special Delivery. We cannot accept liability for any goods lost in return transit. You are responsible for ensuring the items reach us safely. Audrey Bull will refund postage costs where goods are acknowledged to be faulty.

Proof of purchase is required for all claims.